Representative transformation case study

Healthcare Payers & Managed Care

Building enterprise process excellence across core health-plan operations.

Representative career case study. This work was led by Rod L. Wilson during a prior executive role, not by RLW ETG as a firm. Quantified results will be added when approved for publication.
Enterprise business process excellence

Creating an enterprise approach to operational improvement.

Situation

A large national managed-care organization needed to strengthen operational performance across complex, interconnected functions while creating a more disciplined approach to enterprise process improvement.

Leadership mandate

Establish a Business Process Excellence capability that could identify inefficiencies, improve processes, and translate transformation priorities into tangible operational results.

Rod's role

Provided senior transformation leadership and led development and implementation of Business Process Excellence initiatives using Lean and Six Sigma methodologies across the enterprise.

Approach

Lean and Six Sigma assessment, process-performance analysis, opportunity identification, process redesign, and transformation governance.

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